Terms of service
TERMS OF SERVICE
Rover & Co.
Last updated: Jan-2026
OVERVIEW
Welcome to Rover & Co.
The terms “we,” “us,” and “our” refer to Rover & Co., a brand operated by Vanguard 360 Inc., a registered business entity.
Rover & Co. operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated pet shopping experience.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or province of residence.
To access certain features or make a purchase, you may be required to provide personal information such as your name, email address, billing information, payment details, and shipping address. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, or assign your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display accurate product descriptions, images, and pricing. However, product colors and appearances may vary depending on your device and display settings.
We do not guarantee that products will meet personal expectations or appear exactly as displayed online.
All product descriptions and availability are subject to change without notice. We reserve the right to discontinue any product or limit quantities at our discretion.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion.
Orders are not considered accepted until payment is processed and confirmation is sent. Once an order is accepted, cancellation may not be possible.
If an order is modified or canceled, we will attempt to notify you using the contact information provided.
Returns and exchanges are governed by our Refund Policy.
Purchases are intended for personal or household use only and not for resale.
SECTION 4 — PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.
Prices do not include applicable taxes, shipping, customs, or import fees unless otherwise stated.
You agree to provide accurate payment information and authorize us to charge your selected payment method for all purchases and applicable fees.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. Risk of loss transfers to you once the order is handed to the carrier.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services — including text, images, graphics, logos, designs, videos, and trademarks — is owned by Rover & Co., Vanguard 360 Inc., or licensed partners, and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without written permission.
“Rover & Co.” and related branding are trademarks of Vanguard 360 Inc.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools that we do not control.
Such tools are provided “as is” and “as available,” without warranties of any kind. Use of optional tools is at your own risk.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
Accessing third-party sites is at your own risk.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Rover & Co. is powered by Shopify. All purchases are made directly with Rover & Co., not Shopify.
You agree that Shopify is not responsible for any aspect of sales or transactions between you and Rover & Co., and you release Shopify from all related claims.
SECTION 10 — PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.
Because our store is hosted on Shopify, certain data may be processed by Shopify and its service providers.
SECTION 11 — FEEDBACK
By submitting reviews, comments, or feedback, you grant us a perpetual, royalty-free license to use such content for business purposes.
You represent that you have the rights to submit such content and that it does not violate any laws or third-party rights.
SECTION 12 — ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time without notice, including after an order has been submitted.
SECTION 13 — PROHIBITED USES
You agree not to misuse the Services, violate laws, infringe rights, transmit malware, scrape data, or interfere with site security.
Violation may result in termination of access.
SECTION 14 — TERMINATION
We may terminate or suspend access to the Services at any time without notice for violation of these Terms.
Provisions relating to intellectual property, liability, indemnification, and governing law survive termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, except where prohibited by law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Rover & Co. and Vanguard 360 Inc. shall not be liable for indirect, incidental, punitive, or consequential damages arising from use of the Services or products.
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Rover & Co., Vanguard 360 Inc., Shopify, and affiliates from claims arising from your use of the Services or violation of these Terms.
SECTION 18 — SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 — ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Rover & Co.
SECTION 20 — ASSIGNMENT
You may not assign these Terms without our consent. We may assign our rights without notice.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
SECTION 22 — CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 23 — CONTACT INFORMATION
Rover & Co.
Operated by Vanguard 360 Inc.
📍 53 Greenvale Circle, White Plains, NY 10607
📧 info@roverandcony.com