Shipping policy

Rover & Co.

Last updated: JAN-2026

Order Processing Time

All orders are processed within 24–48 hours after payment is received.

  • Orders placed before 12:00 PM (noon, EST) are typically processed within 24 hours.

  • Orders placed after 12:00 PM (noon, EST) or on weekends and holidays may take up to 48 hours to process.

Please note that processing time is separate from shipping time.

Shipping Time

Once your order has been processed and shipped, standard shipping typically takes 7–10 business days to arrive.

Shipping times are estimates and may vary depending on:

  • Carrier delays

  • Destination

  • Weather conditions

  • Peak shipping periods

Rover & Co. is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Shipping Address Accuracy

Orders are shipped to the shipping address provided at checkout.

Please ensure that your shipping address is complete and accurate before placing your order.

  • Address changes must be requested before the order is shipped.

  • Once an order has shipped, we are unable to modify the delivery address.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

Order Tracking

When available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow up to 24 hours for tracking details to update after shipment.

Shipping Issues & Support

If you experience any shipping issues, delays, or have questions regarding your order, please contact us:

📧 info@roverandcony.com

We are happy to assist and will work with you to resolve any shipping-related concerns.

Lost or Delayed Packages

Rover & Co. is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. However, we encourage customers to contact us so we can assist in initiating a carrier inquiry when possible.

International Shipping

At this time, shipping availability may vary by location. Any customs duties, taxes, or import fees are the responsibility of the customer.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

Rover & Co.
Operated by Vanguard 360 Inc.
📍 53 Greenvale Circle, White Plains, NY 10607
📧 info@roverandcony.com